Wholesale Return Policy
Penchant Beauty - Wholesale Return Policy
Last revised 03/01/2017
We stand behind the products we sell. All our merchandise is brand new in the original manufacturer's packaging and comes with the manufacturer's warranty, unless otherwise posted. Customers are responsible for shipping charges. All price and payments must be in US currency. Please understand that all sales are final, with the following exceptions.
All products we sell are covered solely by the manufacturer's warranty. Warranty information is included with the product and is subject to the conditions set forth by the manufacturer. We include such information in the product details for each item, when ever available. The manufacturer warrants their products are free from defects in material and workmanship. Repair or replacement may be issued for any product which is found to be defective under the terms of this warranty. Penchant will assist with warranty issued within the first 30 days of product purchase. After that time the product manufacturer must be contacted directly to address all warranty issues. In many cases, the manufacturer can diagnose and resolve product concerns over the phone. For more information or to obtain contact information for the manufacturer, please email firstname.lastname@example.org.
Money Back Guarantee
If you change your mind about a purchase and the item is not defective and you have not used it, you have 14 days from the date of purchase to email or call us for a return authorization number (RA#). No return will be accepted without a RA#. We will only accept returns for items that are 100% in original, unopened packaging and in re-saleable condition, with all packaging and UPC label with an unbroken seal. We do not refund shipping charges. Items with Free Shipping will have the cost of outbound shipping & handling deducted from the total refund or a 15% restock fee, whichever is greater. We reserve the right to charge an additional restock fee for any items not meeting these requirements. We reserve the right to refuse a return on any product that does not meet these requirements. Money Back Guarantee does not apply to items with “Limited Return Policy”
If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the date of purchase. If there is no exchange or repair we have the right to impose 10 - 20% restocking fee, based on the condition of the item returned. No refunds or credit will be granted after 30 days. The terms of the manufacturer's warranty will still apply - please contact the manufacturer directly for warranty information.
A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer before we can accept it as a defective return. If an item is claimed to be defective and after testing is found not to be defective, your refund will be reduced by the actual shipping costs we incurred and a restock fee of 20-35%, based on the condition of the item returned.
Please save all packaging materials until you are confident that your item is not defective. Many of our manufacturers require the original packaging when sending an item back. Items without original packaging may be subject to a restock fee or possible rejection of credit. You are responsible for properly and securely packing the returned item to avoid any damage.
Undeliverable, Unauthorized or Refused Returns
Penchant will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. Penchant will impose a minimum of 20% and up to a 35% restocking fee plus any applicable shipping and handling charges for refused or undeliverable shipments. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.
The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive and inspect the product.
Please email email@example.com to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 14 business days after issue and must be received in our warehouse within 30 days from the date of the invoice.
We are not responsible for lost, stolen, or damaged packages. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account or issuance of a check may take up to 14 business days.
Any returns must be 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and/or unbroken seal. We reserve the right to charge up to a 35% restock fee or refuse a return on any product that does not meet these requirements. All returns must also be packed in an outer shipping carton with the RA written on the shipping label. Please do not write anything on the outer box – only on the label.
Many of our items are offered with free shipping. Please be aware that our actual outbound shipping cost will be deducted from your refund. The Customer is responsible for shipping and handling charges on all returned items.